Terms & Conditions
In this terms and conditions, the word "we", "our", "us", "GREENBOXIT" will be referring to GreenBoxIT (ABN: 94 154 669 315) and the word "you" will be referring to you, the customer.
By placing an order with GreenBoxIT(ABN: 94 154 669 315), you are entering a legal binding contract between yourself as a customer and GREENBOXIT (trading under www.GREENBOXIT.com.au) as your supplier of product and services, agreeing and accepting to the terms and conditions set out.
These terms and conditions will be governed by construed in accordance with the laws of New South Wales, with both parties subject to the non-exclusive jurisdiction of the courts of New South Wales. These terms and conditions cannot be changed unless agreed by GREENBOXIT in writing or in email form.
Ordering of Products
You must be at least 18 years of legal age to order products from GREENBOXIT.com.au. By agreeing to the terms and conditions and ordering from us, you are acknowledging that you are 18 years old or above. When an order is placed, you have made an offer to purchase the item offered on our website and agreeing to our terms and conditions. This is an invitation to treat, which at this point, no information on our website constitutes an offer by us to supply any products yet. Your offer will be accepted only when we have notified you by email that your order has been confirmed along with a tax invoice. GREENBOXIT.com.au and its affiliates reserve the right to refuse service, terminate service, remove or edit contents or cancel order in their sole discretion. If your order cannot be accepted or processed, you will be contacted by email or phone.
Currency, GST and Price
All Prices of products sold in the website of GREENBOXIT.com.au are using Australian Dollars and are inclusive of GST. All prices are not inclusive of shipping cost with shipping cost shown separately which is calculated and priced based on your location. We reserve the right to change the price on our displayed products at any time. This is one of the ways we update and keep our prices competitive all the time.
GREENBOXIT.com.au currently only accepts payment methods mentioned below:
Payment will only be processed when all necessary information is provided. Please make sure you have assisted in providing the correct information on all necessary fields.
Our normal business hours are between Monday to Friday 9:30am to 5:30pm, Saturday 9:30am to 2pm, excluding NSW, QLD and SA public holidays. Therefore, orders made on Sunday or a public holiday will not be processed until the next business day.
Paypal payments are processed instantly the moment you click confirm order button. If the payment has been processed, verified and confirmed by Paypal, we will send you a payment confirmation email along with the tax invoice attached.
Direct Debit will take around 2 to 3 working days for payment confirmation. Please take this into consideration when you choose this payment method.
Images on the Website
Images on the website are only to be used as a reference, and will not always indicate the product you receive. Please match up the model of the product you are order with the product you wish to receive, and investigate the item that you will likely be receiving from ordering on our website. Ordering a product based of the image will not warrant a return.
Dispatch and Delivery
If you are a registered user, you can login to your account to view the current status of your order till the point it is dispatched. Most of our items will be dispatch within 2 business days after payment is received.
When your orders are dispatched, you will receive an auto-generated email from us indicating the courier company we used, as well as the associated tracking number. Delivery can take up to 15 working days from the date of payment receipt confirmation, depending on your location. If you did not receive the item within the delivery period and the tracking number provided is not helping, please contact us. Restocking fees will apply for any cancellation due to delay in delivery.
All items will be delivered to the provided address unless otherwise agreed by us. If no one is around to collect the parcel when Australia Post or Fastway Courier attempt to deliver it, a pick up card will be left in the mailbox notifying you that the item is ready to be collected at the nearest post office or depot. If no one is available for pick up when other courier carrier arrives, a calling card will be left behind so that you can arrange another suitable date and time for delivery. GREENBOXIT.com.au will take reasonable care to deliver our products to you within the estimated delivery time frame provided in our listing. However, we do not guarantee that the item will be delivered within this time frame.
If the initial delivery is unsuccessful, an extra delivery charge is required to resend the parcel.
All products are checked to make sure there is no physical damage before they are sent out. Physical damage of the products during transit is not covered by the warranty. Customer must reject the delivery and not sign for the parcel if physical damage is found.
Altering or Cancellation of Orders
An order cannot be altered or cancelled without prior written approval from GREENBOXIT.com.au. Changing of delivery address or requesting to change the product ordered to another product after you paid are examples of alterations that need prior approval from us. You may not assume that we have to do so upon receiving your request. We reserve the right to approve or reject any alterations or cancellations of orders requested by you based on your reasons, whether the time you provided for us to make the alteration or cancellation is reasonable and presence of any delay from our side causing this cancellation.
Restocking fees will apply for items already arranged for the order sent by the supplier to our warehouse.
Promotions by GREENBOXIT are deemed to be finished when stock runs out or the promotion period expires, whichever comes first.
All products sold by GREENBOXIT.com.au and affiliates come with a warranty (with the exception of consumable products or software) with the period stated in the listing. The warranty warrants you that the product you receive is in good and working condition to serve its purpose as specified by manufacturers or us in the listing.
Any defective products purchased from GREENBOXIT.com.au, that fall within the warranty period provided will be covered, unless they fall within the following conditions:
-Physical Damage on the product not caused in the event during transit (DOA) but caused during mishandling, incorrect use of product for its purposes, improper installation of product, by accident, insect or vermin infestation, improper method or failure to maintain service and handle the item with reasonable care.
-The product has been modified using unauthorised methods. Any modifications on the product including physical and software modifications using 3rd party unauthorised software such as 3rd party firmware updates will void the warranty of products.
-The warranty seal or serial number of the item has been tampered.
-The item has been serviced by another party other than GREENBOXIT.com.au
DOA (Dead on Arrival) period is 7 days from date of receiving the order, eg, for pick up, that's the date of picking up from our showroom; for delivery, that's the date of signing the parcel with the courier company.
Customer is required to pay for the postage to return the warranty item back to us. We will cover the postage to return the warranty item back to customer. For item tested not faulty or with physical damage, customer is required to pay the return postage plus service fees of $30.
Full Terms and Conditions of Warranty details can be found in our warranty returns policy. It is acknowledged that you have are aware and have accepted this term and conditions in purchasing our products.
Credits in My Account
From time to time, there may be situations where we need to provide a credit due to promotions rebate, change of mind returns or replacement of products.
If you receive or purchase a voucher from us, it will appear in your My account. This is another form of credit offered by GREENBOXIT.com.au that can be applied towards the payment of orders under the terms and conditions of each voucher issued. Vouchers are applied towards the payment before any other form of payments. Any excess of vouchers may be used for subsequent orders depending on the terms and conditions of voucher issued. Any balance remaining on the order after applying the voucher in your account needs to be paid off using other payment methods mentioned above in the payment methods section. If you have refunded credits in your account besides vouchers, both can be used to pay off the balance of the order and any excess will need to be paid off using other payment methods mentioned above in the payment methods section.
Refunded credits may occur in situation such as change of mind returns, replacement of product, RA credit returns, revise of order, replacement of order. Refunded credits are eligible to be used to make payments for orders. Refunded credits are applied towards the payment before any other form of payments. Any excess of refunded credits can be used for subsequent order. Any balance remaining on the order after applying the refunded credits in your account, need to be paid off using other payment methods mentioned above in the payment methods section. If you have other forms of credit in your account, both can be used to pay off the balance of the order and any excess will need to be paid off using other payment methods mentioned above in the payment methods section.
Change of Mind Returns
Change of mind returns will only be eligible for an exchange of product or a credit refund in the form refunded credits as explained in our warranty returns policy with 20% restocking fees. The full terms and conditions for change of mind returns is explained in our warranty returns policy. It is acknowledged that you have are aware and have accepted this term and conditions in purchasing our products.
Privacy of your personal information
Credit Card Fraudulence and Protection
We take the greatest of care to prevent credit card fraud by employing the latest SSL (Secure Socket Layer) technology software for our payment checkout system to process your order. Our fraud prevention department may email you requesting for a copy of your credit card along with your driver's license in the event that we receive information that the order could be either potential fraudulent or unauthorised activity. The information you provide will be destroyed after verification purpose is completed. If this happens, you need to assist and provide the information required to us within 7 days because your order/s will not be processed until it has passed the verification. If you fail to provide the necessary information, your order will be cancelled and your payment refunded back to your account. While we take reasonable care and measures to prevent credit card fraud, we are not responsible for any damages or consequential loss (direct or indirect) suffered by our customers whose credit card has been used for fraudulent activity or been used in an unauthorised manner.
GREENBOXIT.com.au will not be liable for any loss of income, loss of profits, loss of contracts, loss of data, or any indirect loss of damage or consequential loss in any event including negligence or breach of contracts. The maximum liability for any product we sell to you shall be equal to the price your paid for the product, and no higher value than that.
GREENBOXIT.com.au do not accept liability for the following conditions, to the extent permitted by applicable laws:
-Any damage or injury of any nature caused when using our purchased product, whether in the correct or incorrect way.
-Any errors in our listing
-Any unauthorised access to our secure server
-Any warranty policies or representations regarding the quality, accuracy, merchantability, or fitness for purchase of any product maintained by non affiliated website that are linked to our website, including manufacturer's website
-Any spyware, viruses, trojan horses or other harmful codes transmitted to the website by any third party.
ONLINE PRICING POLICY
GREENBOXIT will always endeavour to provide true, correct and up to date stock pricing and availability across our website and all forms of media. Unfortunately, unintentional errors may occur and as a result an inaccurate priced item may be shown or an item may show in-stock when it is unavailable or has been discontinued. If the price of any item/s you order is deemed to be inaccurate and/or the item is unavailable or discontinued, we will at your discretion, provide you with an opportunity to either:
- Order the same item at the correct price subject to stock availability; or
- Order another like item at the like item’s correct price as advertised; or
- Cancel your order.
Once an order is placed it may be approved or declined entirely at our discretion. This approval decision procedure may continue up until delivery of the order is complete. Deliveries of orders are deemed complete once monies have exchanged hands between GREENBOXIT and you; And once goods have exchanged hands. Until delivery of said order is complete no binding contract has been made between GREENBOXIT and you.
Statutory and Warranty
Statutory conditions and warranties apply. The terms and conditions stated do not exclude the application of those statutory conditions and warranties. For more information on your consumer rights please visit www.accc.gov.au.